TERMS AND CONDITIONS

These terms & conditions set out the basis on which you can visit and use our website www.jenniferhibbert.com (“website”).  Please read them carefully as they contain important information.
If you want to ask us anything about these terms & conditions or have any comments or complaints about our website, please email us at info@jenniferhibbert.com or call us on +44(0)7525040929

OWNERSHIP

This website is owned and operated by Jennifer Hibbert Fashions Ltd (“Jennifer Hibbert”, “we” or “us”) whose registered office is Lima Villa 162A London Road, Chesterton, Newcastle-Under-Lyme, Staffordshire, ST5 7JB Company Registration Number 7010477 and VAT Number 982127902
jennifer Hibbert Fashions Limited  is registered at 23 The Heath Chaldon , Caterham, Surrey, CR3 5DJ, and the registered number is 7010477.

ACCESS TO AND USE OF THE WEBSITE

You are provided access to this website in accordance with these terms & conditions.  There may be legal notices on other areas of this website which relate to your use of this website, all of which will, together with these terms & conditions govern your use of this website.
Our website is only intended for use by people resident in the following countries: United Kingdom, Ireland, Europe and the United States of America.  If you choose to access this website from outside the United Kingdom, you are responsible for compliance with local laws if and to the extent local laws are applicable.
We reserve the right at any time to:
modify or withdraw this website (or any part thereof) without notice to you and we shall not be liable to you for any such modification or withdrawal; and/or
change these terms & conditions from time to time and your continued use of this website (or any part thereof) following such change will be deemed to be your acceptance of such change.
By placing any orders through our website, you warrant that:
you are legally capable of entering into binding contracts;
the personal information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

DESCRIPTION OF  PRODUCTS AND AVAILABILITY

The advertising Jennifer Hibbert branded products (“product”, “products” or “goods”) on this website is an “invitation to treat” and a contract between us and you will only be created in accordance with Conditions 4 (Placing an Order) and 5 (Acceptance of your Order).
Jennifer Hibbert Fashions Ltd has taken every care in the preparation of the content of this website, in particular to ensure that as far as reasonably possible, prices quoted are correct at the time of publishing and that all products have been fairly described.
All prices are displayed in Sterling and inclusive of UK VAT but exclusive of delivery charges which are set out in Condition 6 (Delivery arrangements and charges).  For goods delivered to addresses outside of the UK any duties or tax are the responsibility of the recipient, and are not included in the prices displayed on the website. Our website contains a large number of products and it is always possible, despite our best efforts, that some of the products listed may be incorrectly priced.  We will verify prices in any order acknowledgement email sent to you (see Condition 5 (Acceptance of your Order)).
We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.
All products are subject to availability. We will inform you as soon as reasonably possible if any products you have ordered are not available.

PLACING AN ORDER

At any time during the process of selecting your purchases you can monitor the product(s) chosen by clicking on Shopping Bag.  To remove any selected product click on the Remove button.  You place the order for your products on this website by pressing the confirm order button at the end of the checkout process.
When placing an order you are requested to read and agree to these terms and conditions.  Any orders placed by you must be placed in accordance with these terms and conditions.  If you are unsure about any of the content of our terms and conditions please contact Customer Services before you place an order.

ACCEPTANCE OF YOUR ORDER

After receipt of your order we will send you an order acknowledgement email detailing the product(s) you have ordered and confirming prices.
If you do not receive this order acknowledgement email within 5 days of placing your order please contact us at enquiries@jenniferhibbert.com
The order acknowledgement email is not an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your credit or debit card authorisation for your order, and the products you have ordered have been despatched (unless we have notified you that we do not accept your order or you have cancelled it in accordance with the instructions in Condition 7 (Cancellations)).  We will send you a dispatch confirmation email when the product you have ordered is dispatched from our warehouse.
We reserve the right to decline any order you place and/or to supply any product ordered as a result of the product you ordered being unavailable from stock, our inability to obtain authorisation for your payment, or if you do not meet the eligibility criteria set out in Condition 2 (Access to and use of the website).
The contract between you and us will be concluded in English.
The details of your specific contract will not be filed by us.

DELIVERY ARRANGEMENTS AND CHARGES

When placing an order you will receive an order acknowledgement email to confirm your order reference, we will then only send another email at the point of the order being dispatched.
Where delivery is made into the Jennifer Hibbert store in the United Kingdom:
Standard UK Delivery is 6.50.

Next Day Delivery is 10.00
Delivery into a UK Jennifer Hibbert store will normally take 2 working days (not including weekends or bank holidays).
You will be notified by email when your order is ready for collection from the store.
Your order will be held in store for a maximum of 14 days.
If your order does not arrive within the expected time, please contact us. If your order is shown to be lost in transit we reserve the right to investigate before we offer to replace or refund your order.
Delays to deliveries can be caused from time to time by our fraud screening process, and if you live in more rural areas the order may take one or two days longer to be delivered.
During the peak Sale period there may be some delay in our delivery service whilst we deal with high volumes of orders and warehouse closure over the bank holidays . Wherever possible we will deliver within the specified number of working days, however if you experience a delay in receiving your order please contact us and we will investigate the status of your order.
The products ordered by you will be at your risk from the time of delivery, and ownership of them will only pass to you when we receive full payment of all sums due in respect of them, including delivery charges if applicable.

CANCELLATIONS

You are entitled to cancel your order within 7 working days beginning on the day after you received the products ordered.  In this case, you will receive a refund of the purchase price paid for the products ordered.  Please see Condition 8 (Returns Policy) for further details.
Please note that your right to cancel and return the products ordered does NOT apply to products which fall into the following categories (unless they are faulty):
–  swimwear;
–  lingerie (where hygiene seals have been removed);
If you wish at any time to change or cancel your order please contact our enquiries department.
If you wish to exercise your right to cancel your order after the products you ordered have been dispatched, please follow the procedure set out in Condition 9 (Returns Process).

RETURNS POLICY

This returns policy is specific to online purchases.
If you are unhappy with your purchase we will exchange or refund a product within 14 days of receipt, provided it is returned to us in a fully re-saleable condition.
We are unable to offer a refund or exchange on swimwear and lingerie in the situations where your right to cancel does not apply (as referred to in Condition 7(Cancellation)).
If we find that the product has not been returned to us in a fully re-saleable condition we reserve the right to refuse a refund for the product, or deduct up to 20% of the original selling price from the refund amount.
We will only refund the delivery charge for sending the product to you if the product is damaged, faulty, or does not match your order.
In the case of unwanted goods being returned; we will not refund any duties or taxes.
We will pay for the cost of returning the product to us when the original order was delivered to a UK address (excluding Channel Islands). Where products were delivered to addresses outside of the UK and to the Channel Islands, the cost of returning the product to us is the responsibility of the original recipient of the order.
Purchases made via this website cannot be refunded or exchanged at the Jennifer Hibbert store. You will need to contact our enquiries department to arrange for the return.
Products should be returned in their original packaging.  If you do not have this packaging, please contact one of our team.

RETURNS PROCESS

Returns process for orders delivered to a UK address (excluding Channel Islands):
If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order.
The Returns paperwork included with your order explains how to arrange for DHL Domestic to pick up and deliver to us the product being returned for refund (unless you request otherwise), or you can take your order to the UK Jennifer Hibbert store which will return the product on your behalf.  Please note that if you return the product via the Jennifer Hibbert store, you will not be able to obtain a refund from the store, and the return and any refund will be dealt with in accordance with this Condition 9 (Returns Process).
Once the returned goods have been received we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount.
If we decide not to process any refund you will be contacted immediately.
Returns process for orders delivered to a non UK address and Channel Islands:
If you want to return any products pursuant to our Returns Policy, please use the Returns paperwork included with your order.
You will be required to pay for the return of the goods, and should choose a method of return that is secure and can be tracked. The products ordered by you will be at your risk from the time of dispatch until they are proven to have been received. The return and any refund will be dealt with in accordance with this Condition 9 (Returns Process).
Once the returned goods have been received we will review their condition before deciding in accordance with our Returns Policy whether to process the refund.
In the case of unwanted goods returned for refund; we will refund the price paid for the goods but not the delivery charges or any duties or taxes.
When processing a refund for returned goods, we will refund by the original method of payment and you will receive an email confirming the refund amount.
If we decide not to process any refund you will be contacted.

EXCHANGE PROCESS

If you wish to exchange any products pursuant to our Returns Policy, please contact Customer Services.
We will discuss the exchange with you. You can arrange for DHL to pick up and deliver the product being returned for exchange, or you can take the item to your nearest Jennifer Hibbert store which will return the product on your behalf.
Please note that if you return the product for exchange via the Jennifer Hibbert store, you will not (subject to the last paragraph of this Condition 10 (Exchange Process)) be able to receive your exchange product from the Jennifer Hibbert store, and the return and exchange will be dealt with in accordance with this Condition 10 (Exchange Process).  You will however be able to collect your exchange product from the Jennifer Hibbert store once the return and exchange has been processed in accordance with this Condition 10 (Exchange Process), if you agree that you will do this with our enquiries team.
We will send your exchange product to you when we have received the return product from you, processed the return and have taken or refunded payment for the difference if your exchange product is more or less in price than the returned item.
If you wish to receive your exchange product immediately you should place an order and payment for the product online, and it will be dispatched to you. We will then refund the return product in accordance with Condition 8 (Returns Policy) when we have received it and processed the return.

PROMOTIONS

Promotions offered on this website may only be applicable to website orders.
Promotions in the Jennifer Hibbert Fashions store may not be applicable to website orders.
For any further queries please contact our Enquiries Department:
Phone: +44(0)7525040929
Mon-Sat 9am-5pm

PAYMENT METHODS

We accept Visa, Visa Delta/Electron, Mastercard, Maestro, American Express, Solo,  as methods of payment.
We engage HSBC and Paypal merchant gateway as a payment service provider, to process any credit, debit transaction you may make on our behalf. When you place an order, you will receive an email sent by HSBC/Paypal merchant gateway confirming your payment transaction detail.
We do not accept non Jennifer Hibbert Gift Vouchers, Credit Vouchers, Credit Notes, CVFS Reward Vouchers, Cash, Cheques, Laser or Diners card.

CUSTOMER SERVICES

If you wish to contact us you can do so by calling us on +44 (0) 7525040929 The team will be there to answer your call from Monday to Sat 9-5pm  Please note that all calls will be charged at local rates dependent on your network provider.
You can also email us at enquiries@jenniferhibbert.com
For email enquiries about returning goods purchased online please contact us via
enquiries@jenniferhibbert.com
Returned orders or any other correspondence (including any complaints) should be sent to:
Jennifer Hibbert Customer Services
23 The Heath
Caterham
Surrey
United Kingdom
CR3 5DJ

PRIVACY

Jennifer Hibbert Fashions Ltd is committed to protecting your privacy.  We do not use the information you provide to us to learn any more about you other than what is required to fulfil your orders, to provide you with an improved shopping experience, or as otherwise detailed in this Condition 15 (Privacy). Any contact details gathered through press or customer enquiries will not be used for marketing purposes unless otherwise requested by the individual.
For the purpose of the Data Protection Act 1998 (the Act), the data controller is Jennifer Hibbert Fashion Limited.
Information we may collect from you
We may collect and process the following data about you:
data which you provide when you create an online account in order to purchase any products;
data which you provide when requesting any marketing information or when you enter any promotions;
details of transactions you carry out through our website and of the fulfilment of your orders; and
details of your visits to our site and the resources that you access.
How we store your data
We will keep the data which we collect from you on a secure server and we will fully comply with all applicable UK data protection legislation from time to time in place.
How we use your data
We will only use your data for processing your orders and administering your online account and to provide you with information, products or services that you request from us or which we think may interest you, where you have consented to be contacted for such purposes.
If you are an existing customer, we will only contact you by electronic means with information about goods and services similar to those which were the subject of a previous sale to you.  If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.  If you do not want us to use your data in this way,please tick the relevant box situated on the form on which we collect your data or on the form used to create your online account.
You have the right to ask us not to process your data for marketing purposes.  We will usually inform you before collecting your data if we intend to use it for such purposes or if we intend to disclose it to any third party for such purposes.  You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data.  You can also exercise the right at any time by contacting us.  Please note that if we remove your personal information from our databases, any online account which you have created will be cancelled.
How we might disclose your data
We may disclose your data to any other company within Jennifer Hibbert`s group of companies from time to time. Any such company may use your data in accordance with the section of this Condition 15 (Privacy) headed “How we use your data” and in such event, any reference in that section to “we” or “us” will be a reference to such company.
If we or substantially all of our assets are acquired by a third party, data we hold about you will be one of the transferred assets.
We may disclose your data to third party payment service providers from time to time engaged by us or any group of companies from time to time in order to process any payment transactions made over this website.

COOKIES

A cookie is a small file stored on your computer by a website to give you a unique ID. Cookies help make it easier and faster for you to use our website because it can remember if you have visited the website before and they help us to provide you with information you need about your account details. We also use cookies to help keep track of your current shopping session and shopping bag content.
You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies.  However, if you select this setting, you will not be able to use this website.  Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you use our website.

OWNERSHIP OF RIGHTS

You acknowledge and agree that copyright, trade marks and all other intellectual property, in all content supplied as part of this website are owned by or licensed to Jennifer Hibbert Fashions Ltd. Any use of this website or its contents, including copying or storing it or them in whole or part, other than for your own personal, non-commercial use is prohibited without the express written permission of  Jennifer Hibbert Fashions Ltd. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, display, modify, distribute, or re-post anything on this website for any purpose.
The downloadable images within the Media Area of this website are for editorial purposes only and can only be used in connection with relevant subject matter to profile  Jennifer Hibbert Fashions Ltd positively. All images remain the property of  Jennifer Hibbert Fashions Ltd. Under no circumstances can these images be used for any personal or commercial purposes.

LIABILITY

While we will use reasonable endeavours to verify the accuracy of any information we place on this website, we make no warranties, whether express or implied in relation to its accuracy.  The website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the website, or any transaction that may be conducted on or through the website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it will not cause damage to your computer. It is your responsibility to ensure that you have the right equipment required to use this website and that you screen out anything that may damage it. We will not be liable to you or any third party for any loss or damage which may arise to computer equipment as a result of using this website.
We make no warranty that this website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the website or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the website.  We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the website.
To the fullest extent permissible under applicable law, we (and any other members of our group of companies) disclaim any and all warranties of any kind, whether express or implied, in relation to the products available on this website.  This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights (see Condition 6 (Cancellations)).
We (and any other members of our group of companies) will not be liable in contract, tort (including, without limitation, negligence), pre-contract or other representations or otherwise out of or in connection with your use of this website for:
any loss or damage (whether direct or indirect) of or to business, profit, revenue, reputation, goodwill and anticipated savings; and
any incidental, indirect, special, consequential or punitive loss or damage.
Nothing in these terms & conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.

PASSWORD / ACCOUNT SECURITY

If you choose or are provided with a password and/or account details, you must treat such information as confidential.  You are responsible for any activities that occur under your account.  Jennifer Hibbert Fashions Ltd shall not be liable to you or any third party for any loss or damage which may arise as a result of any failure by you to keep your password or account confidential.

LINKS TO OTHER WEBSITES

To provide increased value to users we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability or content of such external sites or resources.
The inclusion of links to third party websites does not imply any endorsement of the material on them or any association with their operators.
We are not responsible or liable, directly or indirectly, for the privacy practices of such third party websites.

SEVERANCE

If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

LAW AND JURISDICTION

The terms of use of this website and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English Law. The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to this website.

COMPETITION TERMS AND CONDITIONS

Please read these competition rules carefully. If you enter one of our competitions, we will assume that you have read these rules and that you agree to them.

  1. To enter a competition you must be:
    1. UK resident; and
    2. 18 years old or over at the time of entry.
  2. Competitions are not open to employees (or members of their immediate families) of Jennifer Hibbert Fashions Ltd or any subsidiary of Jennifer Hibbert Fashions Ltd.
  3. No purchase necessary.
  4. Only one entry per person.
  5. If you want to enter a competition you may enter via the website on the applicable competition page.
  6. Sending an e-mail is not proof that we have received your entry. No responsibility can be accepted for entries that are lost or delayed, or which are not received for any reason.
  7. The winner will be selected at random by Jennifer Hibbert fashions limited.
  8. The closing date is as specified if by this date less than 100 entries are registered the closing date may be extended until this number is achieved. Jennifer Hibbert Fashions Ltd reserves the right to amend the competition end date at any time.
  9. If you win a competition, we will notify you by post and e-mail. The judges’ decision will be final, and no correspondence will be entered into.
  10. You can find out who has won a particular competition by sending a stamped addressed envelope, marked with the name of the competition to Jennifer Hibbert fashions, 23 The Heath, Caterham, Surrey,  CR3 5DJ after the closing date.
  11. By entering the competition the winner agrees to participate in such promotional activity and material as Jennifer Hibbert Fashions Ltd may require.
  12. The prize will not be transferable to another person.
  13. No part of a prize is exchangeable for cash or any other prize.
  14. If an advertised prize is not available, we reserve the right to offer an alternative prize of equal or greater value.
  15. Incorrectly completed entries will be disqualified.
  16. This competition is being run by Jennifer Hibbert Fashions Ltd.
  17. Please read our Privacy Policy which tells you how we use any personal information we may collect about you by entering a competition.
  18. Jennifer Hibbert Fashions Ltd reserves the right to amend these rules at any time. Jennifer Hibbert Fashions Ltd may also create rules which will apply to a specific competition only. If we do this we will publish the amended competition rules and/or specific competition rules on the relevant competition page.
  19. Jennifer Hibbert Fashions Ltd will endeavour to send prizes within a month of the competition end date but cannot guarantee this delivery time.
  20. The competition rules are adhered to by UK law.
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