Making a return or exchange is easy. Just make sure you contact us and send your item(s) back to us within 28 days of receiving your order. Contacting us to return items Go to My Account. View the order, and select “Return/Exchange” next to the product you wish to return or exchange. If you’d like to exchange an item because the fit isn’t right, please mention this and the replacement size. Please note, store credit is valid for one year from issue date. You will then receive an email from our returns department.
RETURNS & EXCHANGE
There is no charge to exchange items for a different size, however all exchanges are based on stock availability. Shipping is also free on the replacement item, but if you are based outside the EU you will need to pay taxes and duties on this. View the order, and select “Return/Exchange” next to the product you wish to return or exchange. Specify the new size you require. If there are any additional charges, we will raise this as an invoice direct from PayPal. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative style, we suggest that you return it for a store credit and purchase the new piece separately.
Your refund will either be credited to the original purchaser’s credit card via PayPal/ World pay or Jeniffer Hibbert account and will include shipping costs for faulty items or for orders cancelled under the DSRs only. Shipping costs will not be refunded for items returned using our free collection service. If your order has been sent to a destination within the EU, all sales taxes will be refunded. Outside the EU, customs duties and sales taxes are non-refundable through Jeniffer Hibbert. However, you may be able to recover these by contacting your local customs bureau directly. As this may not be available for all countries, we recommend that you hire a customs broker if you wish to claim back duties on returned merchandise. Please note card refunds may take up to 10 business days for your bank and PayPal to complete, depending on their processing time. This can vary greatly between card issuers, and unfortunately we are unable to influence this.
If you have received an item as a gift, you may exchange it for a store credit to your Jeniffer Hibbert account (you will need to register your details). The amount is manually deducted from your next purchase and will be valid for one year. Please be aware that you may need to pay any cost difference, additional shipping, taxes and import duties. To arrange a return, please email email@example.com Note, corporate gifts may only be returned by the original purchaser and within 14 working days of initial receipt.
Your item(s) should be sent back to us within 28 days. Returns outside these timeframes may be accepted at the discretion of Jeniffer Hibbert and may only be refunded as a store credit.
Items should be returned new, unused, and with all Jeniffer Hibbert and designer garment tags still attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer. Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Please email firstname.lastname@example.org if any of your purchases have been delivered without Jeniffer Hibbert tags. All items returned should have a Return Merchandise Authorization (RMA) number. Unidentified returns may be returned to the sender.
All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles may not be accepted, and may be sent back to the customer. Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Returns may not be accepted if this strip has been removed or if items are soiled, and may be sent back to the customer. Faulty goods Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty. Where possible, we will offer to repair faulty items. If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. For all faulty items outside of our Returns Policy, please contact email@example.com
We have made every effort to display as accurately as possible the colors of our products that appear on Jeniffer Hibbert. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate. Important Information All items are quality controlled and checked for any faults before they are dispatched to customers. Should you receive an item that is not in perfect condition please contact us immediately. Please send all items you wish to return from an order in the same shipment to ensure your return is processed as quickly as possible. Items should be returned in their original packaging to ensure they are adequately protected in transit. Shoe boxes should also be protected as they are considered part of the product, and your return may not be accepted if the box is damaged. Free collection does not apply to items returned from a different country to the original shipping destination or to orders cancelled under the DSRs. We prefer that items are returned to us via DHL to ensure that they are protected and insured during transit. However, you may return the goods by any secure means. Our address for all returns is on our “Contact us” page and we request that you contact us at firstname.lastname@example.org in relation to such returns. Please note that we may not accept liability for goods that are not returned via DHL.