FAQ

We have made every effort to display as accurately as possible the colours of our products that appear on the website. However, as the actual colours you see will depend on your monitor, we cannot guarantee that your monitor’s display of any colour will accurately reflect the colour of the product on delivery.

All sizes and measurements are approximate, however we do make every effort to ensure they are as accurate as possible.

Unless otherwise stated, sizes indicated are UK sizes. Please refer to the size guide for clarification.

We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system.

We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

  • For your security, please be aware that first-time orders can only be shipped to the cardholder’s billing address or a corporate work address which we are able to verify independently. To avoid delays to your order, please ensure that your billing address matches the address on your card statement, and that the cardholder’s name is written as it appears on the card. Please also ensure that your contact details are filled in accurately so that we can contact you if necessary.

To help you choose the best size, you’ll find the following information on every product page:

  • A link to a ‘size conversion chart’ to help you convert international sizes, as well as product measurements and a guide to using these.
  • A ‘size & fit ‘ section with further information on how the garment fits, and whether it runs true, small or large to size.

If you need more help, our team of Fashion Advisors tries on every item we stock, and can answer all your questions on sizing and fit – simply email info@jenniferhibbert.com for advice.

If you have a question about any aspect of your order or our website, our customer care representatives are available to help you 24 hours a day, seven days a week.

Email orders@jenniferhibbert.com

Call 01883 344299 from the UK.

  • Would you like more information on the products featured on our website? Some styling advice? Help choosing the perfect gift? Our Fashion Advisors try on every item we sell so that they can answer all your questions.

Email enquiries@jenniferhibbert.com

Call 01883 344299 from the UK. From 9am-8pm GMT, on weekdays and 9am-5pm GMT on weekends.

If you are interested in working at JENNIFER HIBBERT or carrying out an internship with us, visit our Careers section which will give you information on what vacancies exist and how to apply.

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